Steps for Hook-Up

Acquiring Electric Service for New Construction

Johnson City Power Board is committed to providing safe, reliable electric service at a reasonable cost. We also understand that meeting your construction needs and scheduling is important. In order to make the process of obtaining service to new construction as trouble free as possible we would like to provide the following 5 steps to guide you through the process of obtaining service for new construction.

  1. Obtain a 911 Address.
    You must provide the JCPB Field Engineer with your correct 911 address before applying for electrical service.
    Area Phone Number
    Carter County 423-543-0911
    Greene County 423-638-8663
    Johnson City 423-434-6188
      423-434-6077
    Town of Jonesborough 423-753-1030
    Sullivan County 423-279-7612
      423-279-7606
    Washington County 423-928-9111
  2. Schedule spotting of service and meter location.
    Contact Engineering Department, Johnson City Power Board, to schedule an appointment for spotting of service: 423-952-5034
  3. Obtain electrical inspection permit.
    (If an electrician is doing the work, his state registration number is required to purchase the permit.)
    Area Contact Information
    Johnson City Residents Johnson City - Building Department, City Municipal Safety Building: 423-434-6047
    Washington County Residents JCPB - Engineering Department: 423-952-5034
    Kingsport Residents Building Inspector, 423-224-2718
    County Electrical Permits, 423-354-0303
    City Electrical Permits, 423-224-2858
  4. Apply for electrical service.
    Contact JCPB Application Department at 423-952-5010 for requirements of making application and order for service.
  5. Schedule electrical inspection.
    Area Contact Information
    Johnson City Residents 423-434-6047 (Call 24 hours in advance to request inspection)
    County Residents 423-282-6742 (Call between 7:30 AM – 9:30 AM; Office opens at 8 AM Monday through Thursday)
    Kingsport Residents 423-224-2415
  6. Once these requirements have been met and the inspection has passed, service will be provided to the new construction site.

NOTE: If a customer installs underground permanent service, JCPB policy requires an underground temporary service be used. If a customer installs an overhead temporary, which is inconsistent with JCPB's policy, there will be a $275.00 charge to convert the overhead temporary to underground permanent. This charge is in addition to the $600.00 pedestal fee required for underground permanent service.

* Verify Rates

Our staff is committed to providing current, accurate rate information. It is our goal to update this site as changes occur. However, rates are subject to change without notice. Customers are encouraged to verify pricing with a JCPB representative.